The People Keeping The North West Running

A family founded business running pallet distribution, warehousing and full loads - with the same faces on the phone every time you call.

Contact Us

The People Keeping The North West Running

A family founded business running pallet distribution, warehousing and full loads - with the same faces on the phone every time you call.

Contact Us

Business team collaborating in meeting room with whiteboard and notes on wall and table.

Dedicated Distribution : We Understand Your Needs!

Dedicated Distribution

Dedicated distribution is what have made us successful for over 25 years.

We are dedicated to:


  • Getting to know your business and your needs as a customer

  • Ensuring your delivery arrives safely, undamaged and on time

  • Being at the end of the phone whenever you need us

  • Communicating any issues that might arise at any stage of the journey

  • No surprises ... other than good ones! The price we quote is what you will pay with no hidden extras

  • Owning up if we get something wrong and committed to correcting it as quickly as possible and learning from it going forward  

Dedicated distribution is what have made us successful for over 25 years.

We are dedicated to:


  • Getting to know your business and your needs as a customer

  • Ensuring your delivery arrives safely, undamaged and on time

  • Being at the end of the phone whenever you need us

  • Communicating any issues that might arise at any stage of the journey

  • No surprises ... other than good ones! The price we quote is what you will pay with no hidden extras

  • Owning up if we get something wrong and committed to correcting it as quickly as possible and learning from it going forward  

Dedicated distribution is what have made us successful for over 25 years.

We are dedicated to:


  • Getting to know your business and your needs as a customer

  • Ensuring your delivery arrives safely, undamaged and on time

  • Being at the end of the phone whenever you need us

  • Communicating any issues that might arise at any stage of the journey

  • No surprises ... other than good ones! The price we quote is what you will pay with no hidden extras

  • Owning up if we get something wrong and committed to correcting it as quickly as possible and learning from it going forward  

"Although the business has grown and there are inevitable changes we have not lost touch with where we started and those core principles"

Our service offering now extends to:


  • 2-3 day services to the highlands and islands

  • Eire and mainland Europe 

  • Customs declaration services 

  • Hazardous goods collection and delivery

  • Storage and warehousing with over 12,000 pallet spaces

  • Value added services including labelling and inspection

  • Container "destuffing" and loading

Our service offering now extends to:


  • 2-3 day services to the highlands and islands

  • Eire and mainland Europe 

  • Customs declaration services 

  • Hazardous goods collection and delivery

  • Storage and warehousing with over 12,000 pallet spaces

  • Value added services including labelling and inspection

  • Container "destuffing" and loading

Our service offering now extends to:


  • 2-3 day services to the highlands and islands

  • Eire and mainland Europe 

  • Customs declaration services 

  • Hazardous goods collection and delivery

  • Storage and warehousing with over 12,000 pallet spaces

  • Value added services including labelling and inspection

  • Container "destuffing" and loading

Middle-aged man in glasses working on laptop beside a window with a relaxed posture.

Doing The Right Things The Right Way

"Starting a new business is always a big risk, especially in the logistics industry! From the outset, Phil and I were absolutely clear about how we would run our business, and have summarised it in the graphic below". Greg Thurston - Director

Safety

Safety first - both on site & on the road through training, assessment & safe ways of working

Safety first - both on site & on the road through training, assessment & safe ways of working

People

Recruiting & developing a customer focused high performing team

Recruiting & developing a customer focused high performing team

Service

Supporting our customers through understanding their needs & delivering according to them

Supporting our customers through understanding their needs & delivering according to them

Value

Offering the best value service to our customers through our focus on cost & continuous improvement

Offering the best value service to our customers through our focus on cost & continuous improvement

Quality

Continually improving quality by raising standards & minimising risk

Continually improving quality by raising standards & minimising risk

Trust

Being open, honest & transparent to build long-term partnerships

Being open, honest & transparent to build long-term partnerships

Why customers stay with us

Most hauliers can move a pallet. What keeps customers here is knowing who's answering the phone, what it'll cost, and that the answer won't change once we've committed.

"We keep our promises - Greg Thurston"

Get In Touch

01

You Speak To The Same People

No call centre and no account manager you've never met. The transport office knows your name, your sites and your customers' delivery restrictions.

01

You Speak To The Same People

No call centre and no account manager you've never met. The transport office knows your name, your sites and your customers' delivery restrictions.

02

Local Team, National Reach

Our own drivers handle your collections and deliveries. Palletforce handles everything beyond our patch, so you get UK-wide next day without losing the relationship.

02

Local Team, National Reach

Our own drivers handle your collections and deliveries. Palletforce handles everything beyond our patch, so you get UK-wide next day without losing the relationship.

03

Open And Honest Communication

If a pallet consignment is better as a full load, or your deadline isn't achievable, you'll hear it before you book rather than after we've collected.

03

Open And Honest Communication

If a pallet consignment is better as a full load, or your deadline isn't achievable, you'll hear it before you book rather than after we've collected.

04

Honest Pricing

Quoted on what you actually move, and that's what you pay.

04

Honest Pricing

Quoted on what you actually move, and that's what you pay.

05

Continuous Improvements

Investment in newer vehicles, better systems and driver training every year because the operation that worked five years ago doesn't win the work today.

05

Continuous Improvements

Investment in newer vehicles, better systems and driver training every year because the operation that worked five years ago doesn't win the work today.

How We Work

Modern systems, fewer and friendlier miles, better work environments. We plan every load for efficiency, invest in a lower-emission fleet, and treat open and honest communication as the reason customers stay with us.

Contact Us