Last Updated 18/09/2026

1. Who we are

Pace Logistics Services LTD ("Pace Logistics", "we", "us", "our") is a UK-registered haulage and logistics company providing pallet distribution, warehousing, ADR distribution, and full load distribution services.

• Company name: Pace Logistics Services LTD

• Website: pacelogistics.co.uk

• Contact email: info@pacelogistics.co.uk

This policy explains how we collect, use, store, and protect personal data when you use our website, request a quote, become a customer, or apply for a job with us.

2. What data we collect

Depending on how you interact with us, we may collect:

• Contact and enquiry data: name, company name, email address, phone number, and message content submitted through our contact or quote request forms.

• Customer and account data: billing and delivery addresses, contact details, order and shipment history, invoicing and payment information (processed via our accounting/payment provider, not stored in full card detail on our systems).

• Website usage data: IP address, browser type, device information, pages visited, and referral source, collected automatically via cookies and analytics tools.

• Job applicant data: CV/résumé, cover letter, contact details, and employment history, if you apply for a role via the site.

• Correspondence: records of emails, calls, or messages you send us.

We do not knowingly collect special category data (e.g. health, religion) unless voluntarily provided by you, and we do not target our services at children.

3. How we use your data

We use personal data to:

• Respond to enquiries and provide quotes

• Deliver contracted logistics, warehousing, and distribution services

• Process invoices and payments

• Maintain customer records and account management

• Improve our website and services through usage analytics

• Comply with legal, tax, and regulatory obligations (including ADR/hazardous goods documentation requirements)

• Assess job applications

• Send service updates or marketing communications, where you have consented or it is otherwise permitted

4. Legal basis for processing

Under UK GDPR, we rely on:

• Contract: to provide quotes, deliver logistics services, and manage customer accounts

• Legitimate interests: to run and improve our website, respond to enquiries, and maintain business records

• Legal obligation: to meet tax, transport, and ADR/hazardous goods regulatory requirements

• Consent: for marketing communications and non-essential cookies, where applicable

5. Sharing your data

We may share data with:

• Subcontracted hauliers or logistics partners, where required to fulfil a delivery

• IT, hosting, and website service providers (e.g. [HOSTING/CMS PROVIDER])

• Payment and accounting software providers

• Analytics providers (e.g. Google Analytics, if in use)

• Professional advisers (accountants, solicitors) where necessary

• Regulators or authorities, where required by law

We do not sell personal data to third parties.

6. International transfers

If any supplier or tool we use stores or processes data outside the UK/EEA, we ensure appropriate safeguards are in place (such as UK/EU-approved standard contractual clauses) before the transfer occurs. [Confirm and list any non-UK/EEA providers, e.g. US-based analytics or hosting.]

7. Data retention

We retain personal data only as long as necessary for the purposes it was collected, including to meet legal, accounting, or reporting obligations.

8. Cookies

Our website uses cookies to operate correctly and to understand how visitors use the site. Types of cookies used:

• Essential cookies: required for core site functionality

• Analytics cookies: help us understand site traffic and usage (e.g. Google Analytics)

You can control or disable cookies through your browser settings or our cookie consent banner. Disabling essential cookies may affect site functionality.

9. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten"), subject to legal retention requirements

• Restrict or object to certain processing

• Request data portability

• Withdraw consent at any time, where processing is based on consent

• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

  
  

10. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including secure hosting, access controls, and staff data protection awareness.

11. Third-party links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those external sites.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be communicated where appropriate.

13. Contact us

For any questions about this policy or how we handle your data:

• Email: info@pacelogistics.co.uk